Sano Virtual Waiting Room
With up to 40% of patients dropping out of trials, patient retention is high on the list of clinical research challenges. Sano’s Virtual Waiting Room addresses this issue, making patient interactions around research less transactional to improve retention down the line.
Once patients have created a profile on the Sano Platform, they enter our Virtual Waiting Room, where we provide tailored content to drive patient engagement between study stages and site visits. Built-in, innovative features include:
Direct email communications
Updates on the status of genetic tests
Educational genetics courses
Informational blog content
- Direct email communications
- Updates on the status of genetic tests
- Educational genetics courses
- Informational blog content
- Monthly personal DNA reports
Sano also provides concierge phone calls to provide an even more personal touch.
This approach builds a strong relationship between patients and researchers, leading to impressive results:
>80% of patients return their DNA test kids to the lab for sequencing
Less than 1% of patients withdraw from studies that use the Virtual Waiting Room
65% of study-related emails are read by Sano patients (versus 21% industry average)
50% of text messages result in patients taking the action suggested
- >80% of patients return their DNA test kids to the lab for sequencing
- Less than 1% of patients withdraw from studies that use the Virtual Waiting Room
- 65% of study-related emails are read by Sano patients (versus 21% industry average)
- 50% of text messages result in patients taking the action suggested
Outreach and participant engagement content
For patients who are not eligible for a trial now, but may be able to participate later, our in-house team of content creators develops customized, ethically-approved patient outreach materials.
We offer compelling and relevant content to drive patient engagement, as well. This content offers easy-to-understand information on genetics and health.
Sano knows that patient engagement is only as good as its results, so we provide sponsors with full metrics visibility throughout the lifecycle of the trial.
This includes comprehensive patient engagement tracking so you’ll never wonder what’s happening with your trial again. You can keep a close eye on response rates to study communications, including emails, surveys, consent, DNA testing and more.
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